How to resolve a scheduling conflict

When a meeting collides with another meeting, a busy attendee, or someone’s availability, Knowhere flags it on the meeting until you fix it or choose to keep the time. Managers fix any meeting, team members fix their own.

Steps

1. Open the meeting (from the Schedule, a meeting list, or the Meetings view). If there’s a conflict, a red line under When says what collides, for example a double-booked teammate or a taken Space.
2. Click Find a time. The time picker opens with open slots, and anyone’s conflict shows in their status line.
3. Pick an open slot. Your change waits in the bar at the bottom of the sheet.
4. Click Send updates (or Save without notifying) to save it. Once the collision is gone, the red line disappears.

Want to leave it as is? Click Keep this time next to the red line. That hides the note until the time or Space changes, and saving then reads Book anyway.

Good to know

Conflicts are advisory, so you can always choose to schedule through one: the meeting is saved as usual and the clash stays flagged on it. The one hard stop is Space capacity, Knowhere won’t book more people than the Space holds. Conflicts also surface as a red Conflict tag on meeting cards, a count on the event’s Meetings view, and a filter option there. Two nuances worth knowing: even a customer-only meeting gets checked, since it can still double-book its Space, and a Space with Allow concurrent meetings turned on never raises Space conflicts (people double-booked across its meetings still do). More in Conflict detection & availability.

Don’t need to fix it? Click the eye-off icon on any row in a Needs Attention list to Ignore it, it drops off the list for everyone on your team right away. This is permanent; there’s no way to bring an ignored item back.