Organizations, contacts & target accounts

Knowhere keeps a living directory of every customer company you meet: who they are, who works there, every meeting you’ve ever had with them, and whether the accounts you care most about are actually getting time at your events.

Who it’s for: managers own the directory, targeting, and coverage. Team members work from their assigned accounts and see the directory read-focused.

Organizations

An organization is a customer company. They enter your directory two ways:

• Managers add them: name, website domain, notes, an account owner, and an optional target account tier.
• They appear automatically: when a meeting (or a kiosk walk-in) brings in a customer attendee, that contact is added to your directory and tied to their organization, so your directory grows as a side effect of doing meetings.

Managers can edit, archive, or delete organizations. Every organization row shows its owner, last meeting, meeting count, and contacts.

The organization profile

Open any organization to see the full relationship in one place: first and last time you met them, totals across events, and an event-by-event history of every meeting with its attendees (and who actually checked in), notes, and Debriefs, plus a table of every contact you’ve met from that company.

Contacts

A contact is a person at an organization. Knowhere tracks their name, email, title, when you first and last saw them, and which events they’ve attended, built up automatically from meeting attendance. Star a contact as a lead (from the contacts table, or right on the check-in roster as they walk in) to flag them for follow-up. Lead counts roll up on your dashboards.

Contacts and organizations are visible per event (that event’s slice) and company-wide under All Organizations.

Account owners

Each organization can have one account owner: the team member responsible for the relationship. Ownership is company-wide (not per event) and is assigned by managers, individually or in bulk per rep. Ownership is what drives the rest of this page: owners are who coverage is measured against, and owners are who see and publish the account’s Briefs.

Target accounts

Mark an organization as a target account and Knowhere starts holding you accountable for it. Targets carry a priority tier, Tier 1 (highest) or Tier 2, set when you add or edit the organization. Targeting is company-wide, but each event picks its own target list: during event setup the wizard pre-checks your company targets and lets you adjust them for that event. Coverage is then measured per event, against that event’s list:

• Engagement Scoreboard: one row per account owner showing how many targets they own, how many are covered (have a meeting at this event), how many they met (meeting checked in), how many they booked themselves, and their coverage percentage, sorted so the reps who need help are at the top. Click a rep to see their target list in detail.
• Unmet targets: the list that matters most before doors open: target accounts with nothing scheduled, each one click away from its organization profile so you can fix it.
• Coverage-risk alerts: a warning when someone owns target accounts but isn’t staffed on the event, so accounts don’t silently go uncovered because their owner stayed home.

Team members see their own slice: My targets on their dashboard lists the accounts they own and each one’s engagement at the event.

Event ROI

Each event carries a manually maintained financial picture: enter your costs (booth, travel, sponsorship) and the revenue you attribute to the event in Configure → Financial, and the event dashboard shows revenue, cost breakdown, net, and ROI.

CRM connection

Knowhere’s account directory is CRM-shaped by design (organizations, contacts, owners, deal fields) but today it stands alone:

• Deal stage, amount, and close date on an account’s Brief are entered manually.
• There is no automatic sync with an external CRM yet. CRM Sync Enterprise is planned as an add-on. Until it ships, treat Knowhere as the system of record for event meetings and move outcomes to your CRM with the Debrief’s one-click copy.