Check-in, walk-ins & the kiosk

Scheduling gets people to the room. Check-in records what actually happened there. Knowhere tracks attendance two ways, a self-service kiosk at your booth and a check-in view inside every meeting, and turns the result into attendance records, lead flags, and follow-up lists.

The kiosk

Who it’s for: event attendees, at your booth or meeting-room entrance.

The kiosk is a separate, event-branded screen opened from a per-event link. Put it on a tablet at the booth. It’s enabled and customized (welcome text, calls to action) in the event’s Sharing settings. Attendees get three choices:

1. Check in: enter the six-character check-in code from the calendar invite, pick their name from the meeting’s roster, confirm, done.
2. I’d like to talk to someone: an unexpected visitor registers as a walk-in and joins the live queue, so someone on your team greets them instead of losing them.
3. Request a meeting: an ad-hoc request that lands in the event’s request queue.

The live queue

Who it’s for: managers, on event day.

The Requests & Walk-ups widget on Event Overview is the floor’s pulse: kiosk walk-ups (with how long they’ve been waiting) and fresh booking requests stream in live, each with a one-click action: check a walk-up into their meeting, attach them to one, or review the request. An attention dot flags waiting walk-ups.

Check-in on the meeting

Who it’s for: managers and the team in the room.

Every meeting sheet has a Check-In view with the full roster, customer side and team side. From it you can:

• Mark attendance per person, or mark all present in one tap.
• Star a lead: flag a customer contact for follow-up right as you shake hands. Lead counts roll up to your dashboards and the contact directory.
• Add a walk-in: someone joined who wasn’t on the list. Add them on the spot. They’re checked in immediately and added to your contact directory automatically.

When every expected attendee is checked in, the meeting’s check-in completes automatically and Knowhere records the attendance summary: how many attended, who was internal vs. customer, walk-ins (attended without being expected), and no-shows (expected but never arrived).

After the event

Attendance is where the follow-up list comes from: the event’s wrap-up checklist surfaces no-shows to chase and meetings still missing a Debrief, and every check-in becomes part of the account’s history, so next event’s Brief knows who actually showed up last time.